Returns & Exchanges
At Deus Ex Machina, we want you to be completely satisfied with your purchase. If your gear isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn items in original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all tags remain attached and the product is in its original condition.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing