Frequently Asked Questions
Everything you need to know about Deus Ex Machina gear and services.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within domestic regions, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I determine my size in Deus apparel?
Our garments generally follow a standard fit. We recommend checking the specific size guide located on each product page for detailed measurements in both centimeters and inches.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and order value.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.